Opportunity brief
Responsibilities
- Manage inbound and outbound customer inquiries via voice calls professionally and efficiently.
- Address client concerns, resolve disputes, and deliver exceptional customer service in accordance with established quality standards.
- Maintain thorough documentation of customer interactions and call summaries in internal CRM systems.
- Comfortably manage rotational night shift schedules to support international clients.
- Collaborate effectively with cross-functional support teams to ensure prompt issue escalation and resolution.
Requirements
- Strong verbal and written English communication skills.
- Willingness and flexibility to work standard night shifts.
- Open to fresh graduates as well as experienced voice support professionals (0–3 years of experience).
- Relevant background in customer service or BPO industry operations is an advantage.
- High school diploma, bachelor's degree, or equivalent educational qualification.