Opportunity brief
About the Company
Career Lifting is building an organized, dependable operations environment focused on efficient movement of goods and reliable service delivery. The company values accurate execution, responsive coordination, and disciplined documentation across its logistics and customer support activities.
Responsibilities
- Plan, coordinate, and monitor daily incoming and outgoing dispatches.
- Prepare shipping documents, invoices, delivery orders, packing lists, waybills, and e-Way bills.
- Select suitable courier and transport partners based on cost, speed, and service reliability.
- Coordinate with 3PL providers, transporters, and courier agencies to ensure timely pickups and deliveries.
- Track shipments, provide timely updates, and resolve delays, lost shipments, or damage concerns.
- Respond to customer queries related to order status, dispatches, delivery timelines, and shipment issues through appropriate communication channels.
- Coordinate with customers and internal teams to investigate complaints, provide accurate updates, and ensure timely resolution of delivery-related concerns.
- Maintain accurate physical and digital records of logistics transactions and Proofs of Delivery.
- Follow up on service-level agreements, support rate discussions, and ensure compliance with applicable state and GST transport regulations.
- Work closely with internal teams and clients to keep dispatch information accurate and current while maintaining a professional customer experience.
Requirements
- 1–4 years of experience in logistics, dispatch, transportation, warehousing, supply chain operations, or related customer support.
- Strong coordination, follow-up, organization, record-keeping, and customer communication skills.
- Practical understanding of courier operations, transporter coordination, shipment tracking, PODs, and e-Way bills.
- Ability to handle customer queries, manage complaints, communicate delivery updates, and resolve operational issues with external partners.
- Good written and verbal communication skills with a service-oriented approach.
- Comfort with maintaining digital records and handling multiple dispatch and customer support priorities in a full-time operational role.
This is a full-time, in-office opportunity based in Noida, Uttar Pradesh, with monthly compensation of ₹22,000. The successful candidate will bring reliability, attention to detail, ownership, and customer focus to day-to-day logistics execution.