About the role
About the Company
Care Infotech is seeking a Technical Support Engineer to help customers and internal teams resolve technical issues efficiently. The role is based in Mumbai and sits within the Information Technology industry. The successful candidate will contribute to a dependable support experience by investigating reported problems, communicating clear updates, and helping maintain reliable technology services.
Responsibilities
- Respond to technical support requests, assess reported issues, and guide users through practical troubleshooting steps.
- Investigate software, hardware, connectivity, and system-access problems, documenting findings and resolutions accurately.
- Escalate complex or recurring incidents to the appropriate technical teams and follow through until resolution.
- Keep users informed about progress, expected next steps, and relevant workarounds in a professional manner.
- Maintain support records and contribute to knowledge resources that help improve resolution quality and consistency.
Requirements
- One to three years of relevant experience in technical support or a closely related IT support role.
- Strong troubleshooting, communication, and customer-service skills, with the ability to explain technical information clearly.
- A methodical approach to investigating issues, prioritizing requests, and documenting outcomes.
- Comfort working with users and collaborating with technical colleagues to resolve reported problems.