Desktop Support Engineer

Responsibilities:

• Provide on-site and remote technical support for desktop computers, laptops, and peripherals.
• Install, configure, and maintain hardware and software systems.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Perform regular system checks and preventive maintenance to ensure optimal performance.
• Travel to client locations as required to provide support and resolve issues promptly.
• Document all support activities, resolutions, and configurations.
• Collaborate with other IT team members to escalate and resolve complex technical problems.
• Assist in the implementation of new IT solutions and projects.
• Ensure high levels of customer satisfaction through professional and efficient service.

Requirements:

• 1-2 years of experience in desktop support or a similar field.
• Strong knowledge of Windows operating systems and common business applications.
• Familiarity with hardware components, network troubleshooting, and security practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time effectively.
• Willingness to travel extensively within Madurai and surrounding areas.
• A proactive approach to identifying and resolving IT issues.