Responsibilities of the Candidate:

They must possess a professional attitude towards customers.
The representative should also demonstrate a positive attitude while handling customers.
They should also communicate well with customers through numerous communication channels.
Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.
The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.
They should also have in-depth knowledge about business based on which they can manage customer complaints.
The staff must also record customer feedback for process improvement as per company process.
Communicate and coordinate effectively with internal departments.
Maintain customer database as per company process.
Follow company process accurately and efficiently.

Requirements:

Candidates must hold a general education degree or a basic high school diploma.
The candidate should always be calm and patient with customers.
Candidates must have basic skills in computers.
Candidates with relevant experience in customer service are a preference.
High level of professionalism (you are one of the faces of the company!)
Ability to handle stress.
Excellent verbal and communication skills.
Organized and Multi-tasking.
Ability to learn other software systems relatively easily.
Good writing skills (email etiquette).
Team player.
Empathy.
Confidentiality.
Graduate degree of any management branches with 1-2 years experience in front end desk executive is preferred.