Opportunity brief
About the Company
BTW Visa Services Pvt. Ltd. is seeking a dedicated CSR Executive to join its team. The company is committed to providing excellent customer service and ensuring smooth operations for visa-related services. This role is ideal for a fresher looking to start their career in customer service within a dynamic environment.
Responsibilities
- Handle all incoming and outgoing calls in a prompt, polite, and professional manner.
- Transfer calls to the appropriate team members, deliver messages accurately, and respond to general inquiries about business hours, services, and location.
- Ensure all landline numbers are functional and report any issues to the Admin Department without delay.
- Cross-check CRM inquiries and accurately enter all client details within 30 minutes of receiving the inquiry.
- Greet visitors, clients, and candidates courteously, guide them to the appropriate department, and maintain the visitor logbook.
- Support administrative tasks, assist new employees with documentation and joining formalities, and train new joiners on telephone etiquette and front desk procedures.
- Maintain daily reports accurately, ensure timely call follow-ups, and coordinate effectively with internal teams.
Requirements
- Fresher with no prior experience required.
- Strong communication and interpersonal skills.
- Ability to handle calls and customer inquiries professionally.
- Basic computer literacy and data entry skills.
- Customer-service-oriented mindset.