Opportunity brief
Branch metrics is hiring for the role of Associate Support Engineer!
Responsibilities of the Candidate:
- Debugging and troubleshooting technical issues across mobile apps and our Branch platform - Providing technical assistance to developers and marketers who use the Branch SDK and attribution solutions. - Resolving issues related to SDK Integration (iOS, Android & Web platforms) - Ensuring smooth integration and functionality for our clients. - Working closely with other post-sales teams (primarily Account Managers) to provide exceptional technical support and resolve complex integration challenges. - Escalating bugs to our Internal Engineering Team and providing feedback to our Product teams. - Managing bug queue to ensure issues are followed up on and resolved - Writing and Querying databases using SQL. - Documenting our robust Knowledge Base repository to keep content up-to-date. - Contributing to enhancements across support processes and tools. - Driving miscellaneous engineering projects to push our business forward.
Requirements:
- B.E/B.Tech or an equivalent degree in Engineering - 1-2+ years of experience in Mobile (iOS, Android, Web) Development - Previous experience in a client-facing role or can demonstrate experience in end-to-end development of a mobile app - Knowledge in building SQL queries for data analysis and debugging. - Excellent oral and written communication skills - Strong customer focus & multitasking skills - A growth and learning mindset, with a willingness to continuously develop skills and embrace new challenges.