Opportunity brief
Bragright Technologies is hiring for Operations Executive Intern
About the Company
Bragright Technologies is building products and experiences that help people connect online in a safer, more human, and more comfortable way. The team is focused on creating thoughtful digital communities where users can communicate genuinely and feel respected. As an Operations Executive Intern, you will contribute to the smooth functioning of the Feelin's app while helping users get started and receive timely, empathetic support.
Responsibilities
- Assist users through chat, email, and calls by explaining app features, resolving common issues, and providing friendly support.
- Guide new users through onboarding, conduct basic outbound tele-calling when required, and record notes from user interactions.
- Explain community standards, safety expectations, privacy practices, and platform guidelines clearly.
- Identify and escalate user discomfort, policy violations, recurring concerns, and product issues to the relevant internal teams.
- Document frequently asked questions, user feedback, support cases, and operational insights.
- Keep users informed about important announcements, product updates, and new features while maintaining respectful communication.
Requirements
- Strong spoken and written English communication skills.
- Fluency in at least one regional language such as Tamil, Kannada, Malayalam, or Telugu.
- A patient, empathetic, responsible, and proactive approach to user interactions.
- Ability to handle complaints calmly, exercise sound judgment, and pay close attention to detail.
- Basic familiarity with CRM tools, Excel, or common workplace software.
- Comfort speaking with users on calls when needed.
- Prior exposure to customer support, operations, tele-calling, or other customer-facing work is a plus.
- A personal laptop is required for this BYOD internship. A bachelor's degree is preferred but not mandatory, and willingness to learn quickly is important.
This is a 3-month, paid internship based in Bangalore. The selected intern will receive a monthly stipend of ₹15,000 and will work closely with the operations and user experience teams to strengthen user trust and improve everyday support experiences.