Opportunity brief
Roles:
- Provide technical assistance to properties
- Supporting property onboarding
- Coordinating OTA connections.
Responsibilities:
- Handle and resolve Bookito software-related issues and technical queries.
- Provide technical support and guidance to hotels, resorts, homestays, and other properties.
- Assist with property onboarding and setup on the Bookito platform.
- Support and coordinate OTA connections and integrations.
- Assist properties with PMS, Channel Manager, and Booking Engine-related issues.
- Guide clients through software features and basic troubleshooting.
- Coordinate with the internal technical team to escalate and resolve complex issues.
- Maintain proper records of customer issues, support requests, and resolutions.
- Follow up with properties to ensure issues are resolved and onboarding is completed smoothly.
- Provide basic training and assistance to clients when required.
Requirements:
- Female candidates preferred.
- BCA / MCA / B.Tech / B.Sc. Computer Science / IT or related technical qualification
- Basic knowledge of software and technical troubleshooting.
- Good communication and problem-solving skills.
- Basic understanding of computers, internet, and software applications.
- Freshers with relevant knowledge are welcome to apply.