Opportunity brief
About the Company
Bison Infosolutions is building dependable technology solutions and supporting businesses with practical, responsive IT services. The company values stable infrastructure, thoughtful troubleshooting, strong documentation, and professional support that keeps teams productive.
Responsibilities
- Monitor network and system performance, maintain asset and service records, and document recurring issues and their solutions.
- Provide clear technical assistance to employees and explain solutions in a professional, user-friendly manner.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, operating systems, and related hardware.
- Set up and support wired and wireless networks, routers, switches, access points, and basic network security controls.
- Diagnose hardware failures, connectivity issues, operating system errors, and user access problems, resolving incidents within agreed timelines.
- Coordinate with vendors for repairs, replacements, warranties, and installation support when required.
Requirements
- Relevant experience in computer hardware maintenance, desktop support, network administration, or infrastructure operations.
- Practical knowledge of Windows environments, computer assembly, peripheral devices, LAN/WAN concepts, TCP/IP, DNS, DHCP, and common connectivity troubleshooting.
- Ability to work methodically, prioritize support requests, and maintain accurate technical documentation.
- Strong communication, problem-solving, and customer-service skills.
- The role is based in New Delhi and follows a full-time, in-office work arrangement.
Compensation: ₹20,000–₹25,000 per month. This is a full-time opportunity for a hands-on professional who can help maintain reliable hardware and network operations.