Opportunity brief
About the Role
AVM Labs is looking for a Customer Support Executive to handle customer queries and provide timely support related to our diagnostic services. The role involves communicating with customers, coordinating with internal teams, and ensuring a smooth and professional customer experience.
Key Responsibilities
- Handle customer queries through Email, Live Chat, and VSoft CRM.
- Provide accurate and timely responses to customer inquiries.
- Assist customers with queries related to diagnostic tests, reports, services, and other support requirements.
- Coordinate with internal teams to resolve customer concerns.
- Maintain proper records of customer interactions and follow-ups.
- Ensure professional, courteous, and customer-focused communication.
- Support day-to-day customer service activities as required.
Eligibility
Candidates with any of the following qualifications can apply:
- B.Sc. Microbiology
- B.Sc. Biotechnology
- B.Sc. Biochemistry
- M.Sc. Microbiology
- M.Sc. Biotechnology
- M.Sc. Biochemistry
- DMLT
Experience: Freshers and candidates with up to 2 years of relevant experience are eligible.
Required Skills
- Good English communication skills – verbal and written.
- Strong communication and interpersonal skills.
- Basic computer knowledge.
- Ability to work with CRM and software applications.
- Customer-focused approach and willingness to learn.
Salary & Benefits
- CTC: ₹2.5 LPA – ₹3.2 LPA
- Laptop & Mobile Allowance: ₹2,000/month (included in CTC)
- Laptop: Mandatory; laptop will not be provided by the company.
- Accommodation: Not provided.
- Food: Not provided.