Opportunity brief
Astreya is hiring for the role of Hardware Support Technician II!
Responsibilities of the Candidate:
- Assist with inventory and asset management including receipt and disposition of hardware - Document all defects of pre-mass production hardware and/or software - Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.) - Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.) - Assist with servo flashing, firmware upgrade, flashing unsigned images - Helps in resolving support tickets on device issues - Help provide technical support during events (travel often required) - Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Requirements:
- High school diploma or general education degree (GED) 0 to 2 years' related experience and/or training; or equivalent combination of education and experience - IT savvy and interested in new technologies - Knowledgeable about inventory, and comfortable in an IT inventory environment - Capable of following technical instructions to flash drives, image devices and re-write hardware IDs - Excellent communicator in both written and verbal English - Ability to work in a team - Ability to excel in a fast paced work environment - Ability to learn new things and adapt to a changing environment quickly - Strong organization skills, and able to identify the steps to be taken to achieve objectives