Opportunity brief
Responsibilities:
- Handle customer enquiries through calls, WhatsApp, and other communication channels.
- Assist customers with course, service, application, and process-related information.
- Maintain professional communication and provide timely assistance to customers.
- Follow up with enquiries, resolve basic concerns, and coordinate with relevant teams when required.
- Maintain accurate customer records and ensure a positive customer experience.
Requirements:
- Good communication and interpersonal skills.
- Basic computer knowledge and ability to handle calls and customer queries.