Associate Product Support Engineer

Appfire Technologies Inc is hiring for the role of Associate Product Support Engineer!

Responsibilities of the Candidate:

• You will diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a wide range of enterprise software products.
• You will apply your problem-solving  skills and provide technical guidance and issue-resolution support to customer-reported issues (L1/L2).
• You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to customer-reported issues (L1/L2) and assist in L3 investigations under guidance from senior engineers.
• You will have complete freedom in taking ownership of customer issues reported and driving them through to resolution from start to finish.
• You will get an opportunity to work with Senior Engineers, Leads, Principals within Support and Engineering teams, gaining valuable knowledge and experience through collaboration.

Requirements:

• Excellent verbal and written communication skills.
• Comfortable working in a team-oriented environment with flexibility for shifts (10 AM–7 PM or 2 PM–11 PM IST ) and weekend rotations, maintaining a 5-day work week.
• Strong analytical and problem-solving skills to effectively identify and resolve customer issues.
• Bachelor's degree (3 or 4 years) in Engineering, Computer Science / IT.
• 0-1 years of total experience working as a technical support engineer (L1/L2).
• Strong fundamentals and exposure to enterprise tools or ticketing systems ( Jira Service Management, CRM tools ) is a plus.
• Excellent customer-facing skills.