Opportunity brief
Apexanalytix is hiring for the role of Application Support Analyst!
Responsibilities of the Candidate:
- Manage and resolve technical support tickets. - Partner with Product Manager and R&D teams to prioritize support tickets. - Facilitate effective and proactive communications with both internal and external customers. - Test product-level functionality and new releases. Identify and communicate areas for improvement. - Serve as the technical expert for our client software implementations. - Manage software upgrades on scheduled date. - Serve as a primary contact for our client's IT department. - Troubleshoot network, database, and software problems for our client implementations. - Configure system settings and options, and execute unit/integration/acceptance testing. - Create rules and data transfer mappings using SQL query. - Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades. - Manage setup of technical environment for hosted clients. - Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications. - Work with Help Desk personnel to resolve client installation issues. - The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.
Requirements:
- Bachelor's degree in information technology, Computer Science, Business, Finance, Accounting or related field. - Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards. - Customer-facing experience with large customers preferred. - 1-2 years of experience in SQL. - Good working knowledge of Microsoft Office (in particular Excel and Outlook).
- Exposure to SQL Server:
- Data definition, data manipulation, data control, and transactional control.
- Administration, including creating and restoring SQL backups.
- Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
- Knowledge of FTP, secure FTP, and PGP.
- Knowledge of using Command Prompt and its commands.