Opportunity brief
About the Company
AONE Outsourcing Solutions is hiring for a Telecaller Executive. We are looking for a candidate with 3-4 years of experience in logistics, freight forwarding, or customer service.
Responsibilities
- Prepare Air Waybills (AWB) accurately and in a timely manner for shipments.
- Draft, prepare, and send freight quotations to customers based on inputs from vendors.
- Follow up proactively with customers and vendors on pending quotations, bookings, and shipment status.
- Handle telecalling for new inquiries, existing client servicing, and vendor coordination.
- Coordinate licensing and documentation requirements with clients and vendors.
- Build and maintain strong working relationships with customers and vendors for repeat business.
- Track and update quotation/booking status in internal records or CRM.
- Meet daily or weekly goals for calls made, leads generated, or sales closed.
- Liaise between operations team, clients, and vendors to ensure smooth communication and issue resolution.
- Escalate pricing or service issues to management when required.
Requirements
- 3-4 years of experience in logistics, freight forwarding, or customer service.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proficiency in preparing Air Waybills (AWB) and freight quotations.
- Experience with CRM software is a plus.