Opportunity brief
Core Responsibilities
- Team Leadership & Workflow Supervision: Direct daily operational activities, delegate tasks across the operations team, monitor team performance, and mentor staff on documentation standards.
- Documentation & Quotations: Accurate preparation of Air Waybills (AWB); drafting and issuing freight quotes based on clients inputs.
- Client & Vendor Coordination: Proactive follow-ups on pending quotes, bookings, and shipment tracking; acting as the liaison to resolve service issues.
- Business Generation: Telecalling and cold calling for new lead generation, client onboarding, and regular vendor communication.
- Compliance & CRM: Managing customer compliance, licensing, and documentation standards; updating internal records and CRM tracking daily/weekly.
Required Skill Set
- Proven background in customer coordination, cold calling, or logistics operations (Import/Export/Freight Forwarding).
- Fluency in spoken and written English and Hindi.
- Strong command over MS Excel, MS Word, and formal email etiquette.
- Excellent phone communication with active multi-tasking and follow-up capabilities.