Opportunity brief
Key Responsibilities:
- Managing Inbound calls /emails/chat to service customers and make outbound calls where necessary.
- Respond to customers' queries updates customers' details.
- Manages expectations & other related services offered by the Bank to resolve any queries.
Responsibilities:
- End-to-end relationship management of VIP customers. SR closure tracking and call back if needed.
- Call management / respond to & resolve customers' queries & other related services offered by RBL Bank on calls at call centre.
- Training Assistance & Floor Mentoring, whenever called upon.
- Managing Inbound calls /emails/chat to service customers and make outbound calls where necessary.
- Follow up & manage all customer expectations to meet your customers' needs.
- Use positive communication & soft skills effectively for understanding customer needs and developing resolutions.
- Next-day service-satisfaction callback check & Proactive servicing.
- Adhere to breaks/shifts in a timely manner as per schedule.
- Meet and exceed performance targets set by management.
- Use appropriate escalation methods.
- Follow all floor policies and HR policies.
- Identify and qualify legitimate sales opportunities.
- Real-Time floor Management as per necessity.
Quality:
- Follow appropriate procedures laid by the Quality team.
- Equip yourself with new products/procedures and updated policies.
Requirements:
- Credit Cards / Banking Background
- Call-taking experience