About the role
Roles and responsibilities:
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Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services -
Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs -
Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe -
Maintain and optimize BMS technologies, IoT platforms, and data analytics tools -
Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar -
Ensure compliance with change management processes -
Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings -
Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach -
Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies -
Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders -
Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists -
Drive a culture of innovation, continuous improvement, and knowledge sharing within the team -
Willingness to work flexible shifts to provide 24/7 BMS support across global time zones
Requirements
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Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent -
Ability to integrate multiple communication protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization. -
Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP). -
Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders. -
Deep understanding of HVAC, lighting, Utilities, field devices, and other building systems, as well as energy management principles. -
Demonstrated ability to manage and prioritize initiatives in a dynamic environment. -
Strong problem-solving skills with a strategic and innovative mindset. -
Organized and self-motivated to take ownership of complex tasks.