Opportunity brief
Allianz is hiring for the role of Customer Service Associate!
Responsibilities of the Candidate:
- Meet the process KPI's across Productivity, Quality, Accuracy, AHT
- Provide assistance relating to emergency procedures and policy inquiries
- Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
- Guide clients through the navigation of pertinent websites for online content and claim submission.
- Create and send various types of professional correspondence.
Requirements:
- Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
- Ability to pay close attention to detail and multi-task.
- Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
- Demonstrated ability to use initiative and independent judgment in solving customer problems.