Responsibilities of the Candidate:

Process all activities related to client benefit plans with high accuracy and timeliness.
Consistently meet or exceed client Service Level Agreements (SLAs).
Develop a strong understanding of client plan provisions and related documentation.
Prioritize work effectively to respond to client and participant needs.
Ensure adherence to predefined procedures, process guidelines, and compliance standards.
Actively participate in daily huddles and status meetings to ensure smooth operations.

Requirements:

Strong attention to detail and ability to handle transaction-based processing.
Good computer operating skills, including MS Office applications.
Typing speed of minimum 25 WPM with 90% accuracy.
Good written and verbal communication skills are important.
Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).
Strong analytical and problem-solving skills.
Ability to multitask under tight timelines.
High level of accountability and ownership.
Customer-centric mindset.
Adaptability to changing client requirements.
Bachelor's degree in any discipline (B.A, B.Com, B.Sc, BBA).
Exclusions: B.Ed., LLB, B.Tech, BE, B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2year regular postgraduation professional degree.
Back-office operations or similar transaction processing roles preferred.