Opportunity brief
Akamai is hiring for the role of Software Engineer (ServiceNow Developer)!
Responsibilities of the Candidate:
- Implementing and enhance ITSM processes including Incident Management, Change Management, Problem Management, Asset Management, and Service Catalog and more, based on business requirements. - Creating and maintain workflows, business rules, UI policies, and other platform elements.
- Developing and maintain scripts, integrations, and APIs to extend ServiceNow's functionality and integrate with other systems.
- Collaborating with process owners and stakeholders to identify areas for process improvement and automation using ServiceNow capabilities.
- Working closely with business stakeholders to understand their requirements and translate them into technical solutions within the ServiceNow platform.
- Creating detailed technical documentation and specifications for proposed solutions.
Requirements:
- Have bachelor's degree in information technology, Computer Science with experiences of 1+ year as a ServiceNow administrator, developer, or consultant.
- Have good understanding of ITIL processes and IT service management concepts.
- Have Proficiency in ServiceNow scripting languages (JavaScript, GlideScript, etc.). Good problem-solving abilities and attention to detail.
- Have ServiceNow certifications like CSA, Certified Application Developer, or CIS in various modules.
- Experience with integrations using REST and SOAP APIs. Excellent communication and interpersonal skills.