Support Associate - Gurgaon

Agoda is hiring for the role of Support Associate (Gurgaon)!

Responsibilities of the Candidate:

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Deliver outstanding service to guests and partners via phone, email, and chat. -

Handle a high volume of inquiries and deliver accurate, timely resolutions. -

Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries). -

Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.). -

Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time. -

Apply Agoda policies and procedures in a fair and consistent way. -

Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases. -

Safeguard customer data and maintain strict confidentiality at all times. -

Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation. -

You may be required to work on public holidays. -

Enjoy Agoda's hybrid work model, i.e., primarily work from home, with on-site collaboration days roughly 1 week out of every 8 weeks.