Opportunity brief
Designation: Customer Support Executive
Department: Customer Experience
BU: Service Excellence
Location: Lucknow
Why Join Us? Here is your chance to join a young, energetic team with the vision to transform the education space in India.
Key Responsibility: -
Handle user queries post-purchase through calls, emails, and chat. Present suitable product solutions virtually and ensure issue resolution. Maintain accurate customer interaction records using the CRM system. Achieve and exceed weekly and monthly performance metrics. Deliver high-quality service and maintain professionalism in all interactions. Participate in ongoing process improvement initiatives. Note: This is a complete in-office role (No Work-from-Home option).
Requirements: -
Any Graduate / Post Graduate / MBA (Marketing). Freshers can apply. Excellent communication and interpersonal skills (English & Hindi). Strong customer focus with good convincing and problem-solving ability. Passion to work in a fast-paced startup environment. Multi-disciplinary and continuous learning mindset.