Opportunity brief
About the Company
ACT Fibernet (Atria Convergence Technologies) is a leading internet service provider, delivering a range of broadband, fiber optic internet, and digital TV services. We are committed to providing high-speed and reliable internet solutions to our customers, ensuring seamless connectivity and exceptional service. Join our dynamic team and contribute to our mission of connecting India.
Responsibilities
- Provide excellent customer support to ACT Fibernet customers via phone, email, and chat.
- Assist customers with technical issues related to Wi-Fi routers, broadband connections, and IP settings.
- Troubleshoot and resolve customer complaints efficiently and effectively.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
- Document customer interactions and technical issues in CRM/Ticketing software.
- Collaborate with other departments to ensure timely resolution of complex issues.
- Adhere to the prescribed work schedule: 6 Days a Week, 12:00 PM to 9:00 PM.
Requirements
- Strong verbal and written communication skills in English and the local language.
- Basic understanding of Wi-Fi routers, broadband technology, and IP settings.
- Proven problem-solving abilities and a customer-centric approach.
- Fast typing speed and proficiency in using CRM/Ticketing software.
- Prior experience in customer service is preferred.
- Graduate degree from a recognized institution.
- Immediate joiners are preferred.