Academic Counselor

Responsibilities:

• Handle inbound leads and conduct consultations with prospective students and working professionals.
• Understand candidates' career goals, academic backgrounds and professional requirements.
• Counsel prospects on suitable PhD, DBA, Master's and Executive Education programmes.
• Conduct follow-ups through calls, WhatsApp, email and online meetings.
• Build strong relationships and maintain consistent communication with prospects.
• Address questions and objections professionally and move qualified prospects towards enrolment.
• Maintain accurate lead and follow-up information in the company's CRM.
• Work towards individual monthly revenue and enrolment targets.
• Coordinate with the operations team to ensure a smooth admission and onboarding experience.
• Maintain a professional approach while dealing with domestic and international clients.

Requirements:

• Excellent verbal and written communication skills.
• Strong confidence and interpersonal skills.
• A sales-oriented and target-driven mindset.
• Ability to understand customer needs and influence decision-making.