Opportunity brief
Responsibilities: Manage and accurately maintain customer and lead information. Handle customer queries and provide timely responses. Follow up with potential customers and leads through calls, WhatsApp, email, or other communication channels. Track leads, follow-ups, customer interactions, and conversions. Update and maintain customer records in CRM systems or spreadsheets. Coordinate with the sales and marketing teams for effective lead management. Understand customer requirements and communicate them to the relevant team. Assist in maintaining strong relationships with existing and potential customers. Prepare basic reports related to leads, follow-ups, and customer interactions. Ensure timely follow-ups and proper communication with customers. Support customer retention and engagement activities. Perform other CRM and customer relationship-related tasks assigned by the team. Requirements: Good verbal and written communication skills. Basic knowledge of MS Excel and Google Sheets. Basic understanding of CRM and customer relationship management. Good follow-up and coordination skills. Ability to communicate professionally with customers. Strong organizational and time-management skills. Ability to work independently in a remote environment.