Opportunity brief
Overview
We're a growing SaaS startup looking for a motivated Remote Customer Support Intern to join our customer service team. If you have strong communication skills, attention to detail, and a customer-focused approach, we'd love to hear from you.
Roles
- Assist customers by handling inquiries and providing support through email and live chat.
- Troubleshoot customer concerns and ensure they receive a positive support experience.
- Work closely with the customer support team to ensure customer issues are handled efficiently.
Responsibilities
- Handle customer inquiries through email and live chat.
- Assist with troubleshooting customer concerns and resolving issues efficiently.
- Contribute to meeting team KPIs and performance targets.
- Maintain a customer-focused approach while providing support.
Requirements
- Strong written English and excellent communication skills.
- Strong attention to detail and a customer-focused approach.
- Comfortable and flexible with assigned evening or night-shift working hours.
- Ability to work collaboratively with the customer support team.