Opportunity brief
Role Overview
We are looking for a Trip Operations Intern to support our operations team in planning and executing group trips. The intern will assist with trip coordination, customer details, vendor coordination, documentation, and pre-trip preparations.
Key Responsibilities
- Assist in preparing and updating trip operation checklists.
- Maintain customer booking details, rooming lists, meal preferences, and other requirements.
- Coordinate with hotels, transport vendors, train services, and other suppliers under the guidance of the Operations Team.
- Verify hotel bookings, vehicle details, train tickets, and other trip-related documents.
- Prepare and share necessary trip information with the Trip Captain before departure.
- Assist in preparing customer trip details, pickup information, and important instructions.
- Take confirmations from hotels, transporters, and other vendors before every trip.
- Maintain and update operational data in Google Sheets / Excel.
- Assist the team in resolving operational issues and escalate important matters to the Operations Executive/Manager.
- Maintain pending task, payment, booking, and documentation follow-up lists.
- Assist in collecting customer feedback and trip reviews after the trip.
- Follow company SOPs, checklists, and operational processes.
- Coordinate with the Sales and Customer Support teams whenever trip-related information is required.
Requirements
- Graduate or pursuing graduation.
- Freshers are welcome to apply.
- Good communication and coordination skills.
- Basic knowledge of MS Excel / Google Sheets.
- Good command of WhatsApp, email, and internet-based tools.
- Interest in the Travel & Tourism industry.
- Ability to manage multiple tasks and deadlines.
- Good attention to detail and organizational skills.
- Positive attitude with a willingness to learn.
- Good problem-solving and follow-up skills.
- Flexibility to coordinate on weekends/holidays when required for trip operations.
Preferred Skills
- Travel, Tourism, Hospitality, or related educational background is preferred but not mandatory.
- Basic understanding of hotels, trains, transportation, and travel operations.
- Previous internship or experience in Travel Operations, Customer Support, or Hospitality will be an advantage.