Opportunity brief
Roles
- Provide customer support and technical assistance for TallyPrime.
- Handle customer queries related to Tally software, accounting, GST, invoicing, and reports.
- Troubleshoot software issues and guide customers with step-by-step solutions.
- Assist clients with Tally installation, configuration, data backup, data splitting, and data repair.
- Help customers resolve GST, e-invoice, e-way bill, and other Tally-related issues.
- Provide remote support to customers and follow up to ensure issue resolution.
- Maintain customer records and support tickets.
- Explain Tally features and guide customers on the proper use of the software.
- Coordinate with the internal team to resolve technical issues efficiently.
Requirements
- Basic knowledge of TallyPrime and accounting concepts.
- Understanding of GST and taxation is an advantage.
- Good communication and customer-handling skills.
- Basic computer knowledge and problem-solving abilities.
- Willingness to learn Tally software support and troubleshooting.