Telecalling Associate

Location: Dent Eazee, Adyar

Employment Type: Full-time, in-clinic role

Preferred Candidate: Female

Role Overview:

We are looking for a  Telecalling Associate to manage patient enquiries generated through digital advertising campaigns. The role involves engaging prospective patients, scheduling appointments, providing timely reminders, and conducting post-treatment customer care calls.

Key Responsibilities:

• Contact leads received through digital advertising campaigns.
• Understand the patient's requirements and provide basic information about relevant dental services.
• Follow up consistently with leads and encourage them to schedule a consultation.
• Schedule and confirm patient appointments based on the clinic's availability.
• Send reminders or make confirmation calls before scheduled appointments.
• Follow up with patients who missed or postponed their appointments and reschedule them.
• Conduct post-treatment calls to check on the patient's recovery and overall experience.
• Escalate clinical concerns or complaints to the dentist or clinic manager.
• Maintain accurate records of calls, follow-ups, appointments and lead status.
• Coordinate closely with the reception, clinical and marketing teams.
• Maintain patient confidentiality and communicate professionally at all times.

Qualification and Experience:

• Bachelor's degree in any discipline.
• Previous experience in telecalling, customer service, inside sales or appointment scheduling.
• Experience in a clinic, hospital or healthcare environment is an advantage.
• Comfortable working in a target-oriented environment.

Required Skills:

• Good communication skills in Tamil and English.
• Clear, polite and patient-friendly telephone etiquette.
• Strong follow-up and persuasion skills.
• Basic computer knowledge and ability to maintain lead records.
• Good coordination and time-management skills.
• Empathetic approach when communicating with patients.

Work Requirements:

• Full-time position.
• The candidate must work from the clinic.
• Female candidates are preferred.
• Working hours and weekly off will be based on the clinic's operational schedule.