Opportunity brief
About Us:
21K School is Asia's largest online school, delivering world-class virtual education to over 7,500 students across 72 countries. We are not just an EdTech company—we are building scalable, technology-driven education systems that redefine how learning happens globally.
Role Summary:
The Center Manager is responsible for the overall operations, growth, and performance of the center. This includes managing admissions, student experience, staff supervision, revenue targets, operational excellence, and ensuring high-quality service delivery.
Key Responsibilities:
- Operations Management:
- Oversee the day-to-day operations of the center.
- Ensure smooth functioning of all academic and administrative activities.
- Maintain infrastructure, facilities, and compliance with company standards.
- Admissions & Business Development:
- Achieve monthly and annual admission and revenue targets.
- Counsel prospective students and parents.
- Develop and Assist local marketing initiatives to increase enrollments.
- Build relationships with schools, colleges, corporates, and community organizations.
- Team & Center Management:
- Recruit, train, and supervise center staff.
- Monitor employee performance and productivity.
- Conduct regular team meetings and provide coaching.
- Manage center budgets and expenses.
- Optimize operational costs while maintaining service quality.
- Student & Parent Relationship Management:
- Ensure excellent customer service and student satisfaction.
- Address student and parent concerns promptly.
- Monitor attendance, feedback, and student retention.
Required Qualifications & Skills:
- Bachelor's degree.
- 0-3 years of experience in center operations, education management, retail, sales or service industry.
- Proven experience in team handling and achieving sales targets.
Skills Required:
- Leadership and team management
- Strong communication and interpersonal skills
- Sales and business development
- Customer relationship management
- Problem-solving and decision-making
- MS Office and CRM proficiency
- Organizational and time management skills